Need Help? Contact Us
Support is on hand to help with questions, account-related issues, technical concerns or general feedback. Our team can assist with registration, verification and payment queries, or troubleshoot connection and game faults. Get quick help via live chat for immediate answers, or email for detailed enquiries. Phone support is available for account-sensitive matters. We aim for prompt, clear responses and can also assist with deposit or withdrawal queries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; email replies typically within one hour for UK players) |
| General enquiries | [email protected] (billing, payments, VAT enquiries and general enquiries) |
| Affiliate enquiries | [email protected] (affiliate programme, tracking, commission and partnership enquiries) |
| Phone | +44 20 7946 5823 (Mon-Fri, 09:00-18:00 GMT) |
| Working hours | Live chat 24/7; phone Mon-Fri, 09:00-18:00 GMT |
Contact Us by Email
Email is our preferred contact method for detailed requests, account-related queries or any issue requiring documents or explanations. Please send messages to [email protected] with a clear subject line, your full name and up-to-date contact details. Including screenshots or verification files speeds handling and helps avoid delays, so double-check everything before sending.
Send Us a Message
Response Time
Our support team aims to respond quickly to enquiries. Most questions are answered within one business day; simple account or payment requests are often resolved sooner. More complex matters such as verification, security reviews or dispute investigations may take longer depending on their nature and required checks. We’ll keep you updated at each step and appreciate your patience while we investigate.
Feedback
Lucky Bar Casino
Lucky Bar operates under a Curacao licence (8048/JAZ) and accepts players from the United Kingdom with GBP accounts. It is not regulated by the UK Gambling Commission, so UK players should note complaints and dispute handling follow the offshore licensing framework.
Registering an account
Sign up in minutes by clicking Sign Up, provide email and password, enter your name, address and date of birth, then confirm via the activation link. KYC documents (photo ID and proof of address) are requested before your first withdrawal or when risk checks apply.
Games and providers
Choose from a large multi-provider library with around 1,000 to 1,500 titles, including popular slots and live dealer tables.
- Featured slots: Starburst, Book of Dead, Beerhalla
- Live casino: Lightning Roulette and other Evolution tables
- Providers include NetEnt, Play’n GO, Microgaming, Evolution and Pragmatic Play
Bonuses and promotions
New players can opt in to a welcome bonus offering 200% up to £1,500 plus free spins on selected slots. Bonus funds are subject to a 35x wagering requirement and free spin winnings carry a 40x wagering requirement. Bonus play may be restricted to certain games and the maximum bet while wagering is limited.
Payments
Common deposit methods for UK players include Visa, MasterCard, Payz and bank transfer. Minimum deposit is typically £25. Withdrawals start from around £50, with standard weekly limits near £5,000 for regular accounts. Processing times vary by method and KYC may delay first withdrawals.
VIP and loyalty
Lucky Bar runs a points-based loyalty scheme with tiered rewards. Points are earned on real-money play and can be exchanged for bonus funds or spins. Higher tiers offer faster withdrawals, personalised offers and increased cashback levels.
Mobile and app
The site is fully optimised for mobile browsers and there are native apps for iOS and Android. You can upload KYC documents from your phone and use biometric login on supported devices.
Security and support
Player data is protected with standard SSL/TLS encryption. RNG and game fairness are provided by the game studios and independently tested by their auditors. Live chat and email support are available; for email use [email protected]. Response times are typically fast on live chat and within a few hours by email.
Responsible gambling
Responsible gambling tools include deposit limits, session reminders, loss limits, temporary time-outs and long-term self-exclusion. UK players are encouraged to contact national support services such as GamCare if they need confidential help.
Quick terms to note
- Minimum age: 18+
- One account per person, household and device
- KYC required before withdrawals
- Bonuses must be wagered within the timeframe stated in the offer terms
We welcome your feedback. Send suggestions, bug reports or ideas to [email protected] or use the in-site feedback form. Every message is read and reviewed and is used to fix issues, refine features and make the site easier to use. We aim to reply promptly and keep you informed on progress.