Privacy and Data Policy
This Privacy Policy explains how we collect, use and protect the personal information you provide when you register and play with us. We take privacy seriously and set out below the types of data we handle, how we use it, who we may share it with and the choices available to you. If you have questions about our practices, please contact [email protected].
Types of data we collect
Personal data
When you open an account we collect personal details such as your full name, date of birth, contact address, email and telephone number. We also store identification documents when required for verification, for example a passport or utility bill.
Technical data
We collect information about the devices and browsers you use, IP addresses, device identifiers, operating system, and logs of your activity on our site or app. This helps us maintain security, improve performance and detect abuse.
Transactional and account data
Transactional records include deposit and withdrawal details, payment method, transaction dates and amounts, bet history, game history and bonus usage. We keep this data to manage your account, process payments and meet compliance obligations.
How we use your information
We use your data to operate and manage your account, process payments and withdrawals, confirm your identity, prevent fraud and money laundering, and to provide customer support. Where you consent, we may also use your details to send promotional messages and tailored offers. We will always respect any marketing preferences you set.
Data protection and storage
We implement industry standard security measures to protect your information in transit and at rest, including encryption, access controls and monitored systems. Access to personal data is restricted to staff and service providers who need it to perform their duties. We retain your information for as long as necessary to provide services to you, to comply with legal obligations and to resolve disputes.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, analyse site usage and support secure logins. Third-party tools such as analytics and advertising partners may also set cookies when you visit our site. You can manage cookie settings through your browser and in some cases via the site cookie banner.
Your rights
You have rights to access personal data we hold about you and to request correction of any inaccurate information. Depending on the circumstances you may request deletion, restriction of processing or objection to certain uses. Where applicable you may also request a copy of your data in a portable format.
Access, correction and deletion
You can view and amend much of your account information from your account settings. For other requests, including deletion or data export, contact [email protected]. To protect your privacy we may ask for proof of identity before fulfilling requests.
Information sharing and third parties
We share data with authorised third parties where necessary to provide services, for example payment processors, game and software providers, fraud prevention agencies and regulatory authorities where required by law. All third parties act under contract and are required to keep your data secure.
Privacy policy updates
We may update this policy from time to time to reflect changes in our services or legal requirements. Material changes will be posted on the site and, where appropriate, notified to you. The policy version and effective date will be available on this page.